Patricia Koekemoer
Job Overview
Reporting to the EMEA Indirect leader Location: This position will be based in Accra, GHANA and will require approximately 25% travel for projects. Position Overview: The Regional Service Manager will be a key leader of the regional Customer Care team accountable for the regional implementation of policy, operational controls, change management and growth proposition, with external channel partners and stakeholders. One will required to have the ability to bring the regional channel partner network up to the direct standards of service delivery, which is a critical focus area, to continue to enhance customer experience during accelerated growth. Minimum Requirements: Education or Experience required essential to this application:- Bachelor’s degree with 5+ years’ experience within a multinational medical device environment
- Extensive B2B and B2C experience managing leading technology or healthcare channel partners and key customer accounts
- Go-To-Market experience in transitions and deployment for sales or service
- Demonstrated ability to develop relationships, while demonstrating humility and geopolitical awareness
- Project Management and/or commercial experience
- Experienced in regularly using audit tools & processes to trigger improvements and to sustain
- Experience working with and presenting to Government and NGO’s will be required
- Involvement with customer facing or service organizations as a manager
- Strong culture of integrity and compliance will be critically important.
- Excellent English communicator via remote audio, video, written and in-person
- Second language mandatory requirement spoken, written French
- Global perspective with experience in a strong international environment
- Experience with Salesforce or SAP
- In-depth experience with Microsoft Office required
- Valid Passport
- Infrequent travel into EU Schengen region (France) and USA (California) will be expected