Consumer Rights in South Africa

Consumer Rights (2)

Did you know that one has the right to file a complaint from anywhere at any time as a consumer?

Consumers have a right to receive goods and services which are in working order and good quality. This is highlighted by The Consumer Protection Act, No. 68 of 2008 was signed on 24 April 2009. The Act applies to every transaction within the Republic.

With World Consumer Rights Day approaching on the 15th of March 2023, companies in South Africa should aim to draw attention to market malpractices, which undermine the rights of consumers and what more can be done to empower buyers.

Consumers remain the most neglected beings in this scarcity-ridden world. A business unit cannot ignore its consumers if it wants to flourish.

According to Stats SA, consumer price inflation increased from 7,4% to 7,6% in October 2022. The three categories with the highest annual inflation rates in November 2022 were transport (15,3%), food & non-alcoholic beverages (NAB) (12,5%) and hotels & restaurants (7,9%).

Problems Faced by Consumers include:

  • Exploitation
  • Misleading prices or advertising
  • Poor Quality Services
  • Lack of Information

Efforts are being made by Suppliers, Service Providers, and other Businesses. However, exploitation of consumers has not come to an end.

It is important for businesses and the government to ensure continued efforts which will aid customer satisfaction.

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