TERS application process


This is the second blog in a two-part series. The first blog entitled ‘TERS relief during lockdown’ covered the theory surrounding the COVID-19 Ters benefit and who qualifies for it. This, the second part of the series, will focus on the actual Ters application process and what documents are needed for the application.

The COVID-19 Temporary Employer-Employee Relief Scheme (TERS) has been introduced in light of the current COVID-19 outbreak and national lockdown. This relief scheme aims to financially assist employers so that they may continue to pay their employees during a temporary lay-off or reduced working hours.

The application can be submitted individually or by employers on behalf of their employees. The Department of Employment and Labour has urged employee to rather submit the application for their employees to reduce the number of individual applications which could overwhelm the department.

When applying for the Ters benefit, the following documents must be submitted with the claim:

  • UI19 and UI2.7 forms which must be completed by the employer
  • A UI2.1 form which must be completed by the employee
  • A UI2.8 form. This is a bank form which needs to be completed by the bank
  • A letter from the employer confirming that Temporary Lay-off or Reduced Work Time is due to the Coronavirus
  • A copy of the employees’ ID document

To apply for the TERS benefit, applicants must email covid19ters@labour.gov.za. Applicants will then receive an automatic response which will outline all the steps and details, including the requirements to claim benefits. This is an extremely important email to save as it will allow you to keep track of all the necessary documents and steps you need to take to apply for the benefit.

During the national lockdown, manual applications will not be accepted to reduce contact between people. Applicants can apply online in the meantime by visiting https://www.ufiling.co.za/uif/unemployment-benefits.

The UIF has also developed a hotline for COVID-19 TERS benefit enquires during the lockdown. This hotline is there to answer any queries regarding the benefit, its criteria, the documents needed, the process and any other questions you may have. The hotline is available on 012 337 1997.

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